Wireless FAQ

Skip to end of metadata
Go to start of metadata
You are viewing an old version of this page. View the current version. Compare with Current  |   View Page History

Brown offers two different wireless networks that are made available for use. One network is named "Brown_EZ" and the other is called "Brown-Secure".
The two networks have a complete overlap in coverage, but offer different types of services.  If you are an active member of the Brown Community, CIS strongly recommends using "Brown-Secure" as it provides for a better user experience and a higher level of security and protection of your data.  "Brown_EZ" is appropriate for specific visiting guests who have been issued temporary Guest IDs and just require basic web browsing.

Mac users have native support for Brown-Secure right in their operating system, and Windows users can download a helper application to connect to the service.  Follow the link in the section below for instructions for your operating system.

For more information on wireless, including a list of covered areas, at Brown please see our Wireless FAQ.

Brown-Secure

While on the Brown-Secure wireless network, you can use all internet services on an encrypted network.  You can use all applications offered for download on the Software Distribution website, all email clients and printing services.  Additionally, you will be able to access Library e-resources on the Brown-Secure wireless network. To use any application, you must first configure your wireless network card for the Brown-Secure wireless network.

Brown_EZ

While on the Brown_EZ wireless network, you will be able to use web services (HTTP and HTTPS), secure shell (SSH) and SSL VPN service. You can access your Brown email by pointing a browser to https://email.brown.edu To use these applications, you must first open a web browser window to login to the Brown_EZ wireless network.  You will be prompted to log in once per hour. 

VPN and Brown_EZ

Brown affiliated users can access VPN services using an IPSec client available on http://software.brown.edu  To use Brown VPN services, it is not necessary to authenticate to the wireless network as above.  Simply associate (connect) to the Brown_EZ network and open the VPN client.  Your VPN client will prompt you to authenticate and allow you onto the Brown campus network.  Using VPN in this way allows the user a broader range of applications.

Guest Access on Brown_EZ

Guests at Brown can access the Brown_EZ wireless network by obtaining an "EZ_ID" pass from CAP at the CIT Help Desk. Passes can be granted for up to eight days and allows guest users access to the services outlined above, with the exception of the Brown VPN.  However, access through a guest's affiliated VPN service outside of Brown is allowed for most common VPN types.  Guest users would need to authenticate using their EZ_ID credentials before launching thier VPN software application.

Differences between Brown_EZ and Brown-Secure

The chart below illustrates the different services offered on each network.

  HTTP/HTTPS Email - IMAP Email - POP Email - MAPI
Printing
Library Services
Keyed Software
LM Software
Brown-Secure x x x
x x x
x
x
Brown_EZ x
Download only Download only
none
none
none
none
none

 

The following FAQ addresses the most common concerns that wireless users might have. We will incorporate other questions and answers as they arise. This FAQ is divided into three main sections:
[#General Questions]
[#Service Questions]
[#Other Questions]

General Questions

[How do I connect to the wireless network?]
[Where can I use wireless services?]

How do I connect to the wireless network?

[Connecting to the Brown_EZ Wireless Network]
[Connecting to the Brown_EZ Wireless Network with Windows Vista]
[Connecting to the Brown-Secure Wireless Network with a Mac]
[Connecting to the Brown-Secure Wireless Network with a Mac 10.5.6 +]
[Connecting to the Brown-Secure Wireless Network with Windows XP]
[Connecting to the Brown-Secure Wireless Network with Windows Vista]

Where can I use wireless services?

The Brown_EZ and Brown-Secure wireless networks are now available in all areas listed below.

  • All Residence Halls
  • Dining areas: Sharpe Refectory ("Ratty" at 144 Thayer St.) , the Gate (194 Meeting St.) and Josiah's (114 Power St., VGQ), the Ivy Room, Verney-Woolley
  • 24-hour study lounges: Barbour, Andrews, New Pembroke #4 and Arnold Lounge
  • Outdoor Areas: Main and Lower Greens, Lincoln Field, Pembroke Green, Sciences Quad.
  • Faunce House: Blue Room both lower level and main level; Leung Gallery; outside on the patio and onto the Main Green (until the first statue approximately)
  • Rockefeller Library: all floors
  • Sciences Library:  All floors
  • John Carter Brown Library (George & Brown Streets)
  • John Hay Library All floors
  • 169 Angell Street
  • 25 George Street
  • 67 George Street
  • 121 South Main Street
  • 70 Ship Street
  • 70 Waterman Street
  • 131 Waterman Street
  • 50 John Street
  • 94 Waterman Street
  • 125-127 Waterman Street
  • Andrews House (Health Services)
  • Ann Mary Brown Library
  • Applied Math (37 Manning, 180 George, 182 George)
  • Brown Office Bldg (Bookstore)
  • Barus Lab (Student Lounge )
  • Barus and Holley (includes Prince Labs and the Giancarlo wing)
  • BioMed Center: (Conference room 202
  • Cabinet Building (68 Waterman Street)
  • CIT Building
  • Churchill House
  • Davol Square
  • Faculty Club
  • Faunce House
  • Gardner House
  • GeoChem
  • Gerard House
  • Graduate Center: Graduate Student Lounge
  • Health Services at Andrews House
  • Hemisphere
  • Hillel House: (Brown and Angell Streets) Partial coverage
  • Horace Mann
  • Hunter Lab (rooms 130 and 206)
  • J. Walter Wilson Lab
  • Kassar-Gould
  • Ladd Observatory
  • Lincoln Field
  • List Art
  • Lyman Hall
  • Maxcy Hall
  • MacMillan
  • Maddock Alumni Center (basement, first floor)
  • Meehan (Hockey Coaches offices)
  • Nightingale-Brown House
  • Norwood House (American Civilization)
  • OMAC (Football Coaches offices)
  • Orwig Hall
  • Pembroke Field House
  • Pembroke Hall
  • Peter Green House
  • Prospect House
  • Pizzitola (2nd floor offices)
  • Robinson Hall
  • Salomon Hall
  • Sayles Hall (lower level)
  • Sharpe Refectory
  • Sheridan Center
  • Sidney E. Frank Hall for Life Sciences
  • Slater Hall
  • Smith-Bounanno
  • Urban Environmental Lab (UEL at 135 Angell St.)
  • University Hall
  • Watson Institute
  • Wilson Hall

Service Questions

[What is the difference between the Brown_EZ and Brown-Secure?]
[What can I use on the Brown wireless network?]
[What can I use on the Brown-Secure wireless network?]
[Can I use the Brown WebAuth service with a wireless connection?]
[What about using VPN with a wireless connection?]
[How do I get my e-mail program to work with a wireless connection?]
[Can I use PAWPrints with a wireless connection?]
[Can I print to a departmental printer with a wireless connection?]
[Can I watch IPTV with a wireless connection?]
[Can I use Library e-resources with a wireless connection?]
[Can I use Windows file-sharing to share files with my friends over the wireless network?]
[Are there services I cannot use with a wireless connection?]

What is the difference between the Brown_EZ and Brown-Secure?

Differences between Brown_EZ and Brown-Secure

The chart below illustrates the different services offered on each network.

  HTTP/HTTPS Email - IMAP Email - POP Email - MAPI
Printing
Library Services
Keyed Software
LM Software
Brown-Secure x x x
x x x
x
x
Brown_EZ x
Download only Download only
none
none
none
none
none


What can I use on the Brown_EZ wireless network?

Basically, a web browser. However, more specifically, while on the Brown_EZ wireless network, you will be able to use web services (HTTP and HTTPS) and secure shell (SSH). You can make secure IMAP and POP connections to download Brown email using a mail client. Additionally, you can check your Brown email using OWA.  Note that to use any of these applications, you will first need to open a web browser window to login to the Brown_EZ wireless network, then launch your application. Please note that Library e-resources will not work on this network.

What can I use on the Brown-Secure wireless network?

While on the Brown-Secure wireless network, you can use all internet services on an encrypted network. You can use all applications offered for download on the Software Distribution website, all email clients and printing services. To use any application, you must first configure your wireless network card for the Brown-Secure wireless network. Use the following links to obtain information about configuring and connecting to Brown-Secure:

[Connecting to the Brown-Secure Wireless Network with a Mac]
[Connecting to the Brown-Secure Wireless Network with Windows XP]
[Connecting to the Brown-Secure Wireless Network with Windows Vista]

Can I use the Brown WebAuth service with a wireless connection?

Yes, however, you must check off the 'Using a Proxy' box when logging in when connected to the Brown network.

What about using VPN with a wireless connection?

Yes, however, it is recommended you connect to Brown-Secure instead.  If your card does not support authentication to the Brown-Secure wireless network, you can continue to use the VPN on the Brown_EZ wireless network.

How do I get my email program to work with a wireless connection?

See our [Email documentation] to learn how to configure your email client. Email programs only work on the Brown-Secure network or when connected using the VPN. You cannot effectively use an email program on the Brown_EZ network. Technically speaking, you can receive mail over the POP and IMAP protocols, but cannot send mail using SMTP.

Can I use PAWPrints with a wireless connection?

Yes, but you must be connected to the Brown-Secure wireless network.

Can I print to a departmental printer with a wireless connection?

Yes, but you must be connected to the Brown-Secure wireless network and using a Novell printer queue. For more information on departmental printing please see our [Departmental Printing document.] Please note: You cannot print directly to a network printer.

Can I watch IPTV with a wireless connection?

No, you must be connected to the wired network to watch IPTV.

Can I use Library e-resources with a wireless connection?

Yes, but you must be connected to the Brown-Secure wireless network. If your card does not support authentication to the Brown-Secure wireless network, you can use the Library e-resouces with a VPN connection on the Brown_EZ wireless network. See our [VPN Documentation] for more information.

Can I use Windows file-sharing to share files with my friends over the wireless network?

No, this service is disabled to prevent the rapid spread of viruses and other malware over the wireless networks.

Are there services I cannot use with a wireless connection?

Besides IPTV, there are no other services at this time that you cannot use with a wireless connection. However, the wireless networks are a supplement rather than a replacement to the wired network. Primary access to internet services is provided through the wired network. For this reason, it is recommended that you use the wired network to download large amounts of data.

Other Questions

[What kinds of problems have been reported?]
[Can I use my personal wireless router in my dorm room?]
[Who can use the wireless services?]
[What do I need for my computer to use this service?]
[What kind of computers/devices are supported?]
[How can I give feedback about wireless at Brown?]

What kinds of problems have been reported?

So far, we have been notified about five problems, four of which have the same solution. The problems identified include:
1. You experience connectivity problems.
2. You experience problems with strength fluctuation.
3. You experience problems with the Brown and Brown-Secure wireless networks disappearing from your available network list.
4. You encounter problems switching between the Brown and Brown-Secure wireless network.

Solution:
Verify that your wireless card driver software is up to date. Drivers can usually be found on the support page at the card manufacturer's web site.

5. If you are prompted to log in every few minutes, you probably have pop-up blocking enabled. Safari in OS X has been the most common browser for this, but it could happen in any browser with this sort of functionality.

Solution:
Disabling pop-up blocking should fix this problem.

Additionally, we have been notified about two problems that we are currently investigating:
1. You experience significant lags authenticating to the Brown-Secure wireless network.
2. You are unable to connect to the Brown_EZ or Brown-Secure wireless network.  If you try to reconnect immediately, you can connect without any problems.

Can I use my personal wireless router in my dorm room?

No, personal wireless routers will interfere with the newly installed wireless network and are not allowed in the dorms. 

Who can use the wireless services?

Any student, faculty or staff member who has activated his or her account at Brown (http://www.brown.edu/Facilities/CIS/activate/) is eligible to use the wireless service.

What do I need for my computer to use this service?

Your computer will need either a built-in wireless card, or an external card which can be bought at most computing supply outlets for as little as $49. To ensure that the service will work, you should purchase a card that is 802.11a, 802.11b, or 802.11g (Wi-Fi) compliant. For a complete listing of certified cards, see www.wi-fi.org.

What kind of computers/devices are supported?

While most computers and PDAs that are appropriately equipped with wireless cards will work, the Help Desk will be providing support for the following computers, operating systems and web browsers:

  • Windows
    • OS: XP SP2, Vista
    • Browser: IE 6.x, IE 7.x, Firefox 2.0+
  • Macintosh
    • OS 10.4.11 or later
    • Browser: Safari, Firefox 2.0+

How can I give feedback about wireless at Brown?

Please email wireless@brown.edu

Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.